Privacy Policy

Effective Date: June 3, 2025

Dan Fay Plumbing (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website or request our plumbing services. By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our plumbing services, customer support, and overall experience. The types of data we may collect include:

• Personal Identifiers: Name, phone number, email address, and mailing address

• Service Information: Appointment history, property details, and service preferences

• Device & Usage Data: IP address, browser type, and interactions with our website

• Communication Data: Your messages and inquiries submitted via forms or contact platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and complete plumbing services

• To communicate with you regarding appointments, estimates, or account matters

• To improve our website and customer experience

• To send important updates or service-related notifications

We do not sell or rent your personal information to third parties.

3. Text Messaging Privacy and Compliance

We may use SMS/text messaging to communicate with you regarding scheduled services, updates, or promotions. In compliance with industry standards and legal requirements:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

As a user, you have the following rights:

• Access: Request a copy of the personal data we hold about you

• Correction: Request corrections to inaccurate or incomplete information

• Deletion: Request that we delete your data, subject to legal and operational retention requirements

• Opt-Out: Decline to receive marketing emails or SMS communications by following opt-out instructions included in those messages

To exercise any of these rights, please contact us using the information at the end of this policy.

6. Cookies and Website Tracking

Our website may use cookies and other tracking technologies to enhance your browsing experience. You can choose to disable cookies in your browser settings; however, some features of the site may not function properly without them.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a new effective date. Continued use of our site or services after any changes constitutes your agreement to the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Dan Fay Plumbing
6525 Irvington Rd
Omaha, NE 68122
Phone: (402) 915-1071
Email: sales@danfayplumbing.com

This Privacy Policy is provided in conjunction with our Terms and Conditions, which govern the use of our services and website.